Terms of Service

These Terms of Service (“Terms”) are an agreement between US Construction & Remodeling Corp (“ContractorRise”, “we”, “us”), and the company that signs up for ContractorRise (“Customer”, “you”). They cover the ContractorRise service and our website at contractorrise.app. Please also read our Privacy Policy.

1. Agreeing to these Terms

By signing up, or by using ContractorRise, you agree to these Terms on behalf of your company. The person who accepts them confirms that they are at least 18 and have authority to bind the company. ContractorRise is for business use only, not for personal, family or household use. If your company has signed a separate written agreement with us, that agreement controls where it differs from these Terms.

2. The service

ContractorRise is web-based business software for contractor companies: leads and customers, work items, AI estimates, estimates, contracts with online signing, invoices, a customer portal and, on paid plans, more features as described on our pricing page. Each Customer gets its own database and its own copy of the program on servers we operate. We may improve, change or retire features over time. If we remove a feature that is material to a paid plan, we will tell you in advance.

3. Accounts and users

• Give us accurate information when you sign up and keep it current.
• Every plan includes unlimited users. You decide who gets access and you are responsible for what your users do in your account.
• Keep sign-in details private and tell us right away at info@contractorrise.app if you believe someone has used your account without permission.

4. Plans, fees and billing

Each plan has one price for the whole company, whatever the number of users. The current plans are:

• Free: $0. Unlimited users, 100 MB of file storage and 10 AI estimates a month.
• Pro: $49 a month, or $468 a year billed yearly. Unlimited users, 5 GB of file storage and 200 AI estimates a month.
• Business: $99 a month, or $948 a year billed yearly. Unlimited users, 20 GB of file storage and 1,000 AI estimates a month.

• Paid plans are billed in advance, each month or each year, through our payment processor, Stripe. A subscription renews automatically for the same period until it is canceled.
• Prices are in US dollars and do not include taxes. You pay any applicable sales, use or similar taxes, other than taxes on our income.
• If you reach a plan limit, nothing is deleted. AI estimates are counted per calendar month (UTC): at the limit, you cannot run more until the next month starts or you upgrade. File storage counts the files you keep and does not reset each month: at the limit, you cannot add more files until you delete files you no longer need or you upgrade.
• We may change prices. A new price applies from your next renewal, and we will tell you at least 30 days before it does.
• If a payment fails, Stripe may try again. If payment is still not made, we may move the account to the Free plan or suspend paid features (see section 11).

5. Cancellation, downgrades and refunds

You can cancel a paid plan at any time. Paid features stay on until the end of the period you have paid for; then the account moves to the Free plan and your records stay. Except where the law requires otherwise, payments are not refundable and we do not give refunds or credits for partial periods, unused features or downgrades.

6. Your data

Your company owns the information it puts into ContractorRise, such as its leads, customers, estimates, contracts, invoices and files (“Customer Data”). You give us a limited permission to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the service, and as the law requires. We handle Customer Data as described in our Privacy Policy, which includes our data processing commitments.

You are responsible for Customer Data and for having the rights and consents needed to collect and use it, including consent to call or text people and to send them email, as laws such as the Telephone Consumer Protection Act and the CAN-SPAM Act require.

If you send us ideas or feedback, we may use them without any obligation to you.

7. Acceptable use

You and your users must not:

• use ContractorRise for anything unlawful, or to store or send unlawful, infringing, threatening or abusive content;
• send spam, phishing messages or other unsolicited or deceptive calls, texts or emails;
• upload viruses or other harmful code;
• resell, rent, sublicense or provide ContractorRise to anyone outside your company, or run it as a service for others;
• probe, scan, load-test or test the security of ContractorRise without our written permission;
• try to get around plan limits or access controls, or access another company’s data;
• copy, reverse engineer or decompile the service, except where the law allows it despite this limit.

8. AI estimates

The AI Estimate Builder writes suggested estimates from the job description a user enters. To do this, the description is sent to our AI provider, OpenAI. Suggestions are generated automatically and may be incomplete or wrong, including quantities, materials, labor and prices. They are a starting point, not professional advice. You are responsible for reviewing every estimate and for the prices, scope and terms you send to your customers.

9. Electronic signatures

ContractorRise lets your customers sign contracts online and confirm with a code sent by email. On a paid plan with texting switched on, they also enter a second code sent by text message. The service records the signing. You are responsible for deciding whether an electronic signature is right for each contract, and for meeting the legal requirements that apply to your contracts, including any rules for home improvement contracts, required notices and cancellation rights. We do not give legal advice.

10. Third-party services

Some features use services from other companies. Calls and texts work through your own Twilio account, under your agreement with Twilio, and Twilio bills you directly. Payments for ContractorRise are processed by Stripe under Stripe’s terms. We are not responsible for third-party services, and a feature that depends on one may change if that service changes.

11. Suspension

We may suspend access to all or part of the service if payment is overdue after we have notified you, if you or your users break section 7, if your use creates a security risk or harms the service or others, or if the law requires it. Where we reasonably can, we will tell you first and give you a chance to fix the problem, and we will restore access once it is resolved.

12. Closing an account and getting your data

You can close your account at any time: your company’s owner chooses Delete company in the user menu and confirms with the company name and their password, or you can email info@contractorrise.app. The company closes at once, as described in our Privacy Policy. We may end these Terms if you materially break them and do not fix the problem within 30 days of our notice, at once for serious misuse under section 7, or with at least 30 days’ notice if we stop offering ContractorRise.

You can ask for an export of your Customer Data at any time while your account is open and for 30 days after it closes. After that, we delete Customer Data as described in our Privacy Policy. Sections that by their nature should continue after the end of these Terms (such as fees owed and sections 6, 13 to 16 and 18) continue.

13. Disclaimer of warranties

ContractorRise is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the service will be uninterrupted or error-free, or that AI suggestions or other results will be accurate.

14. Limitation of liability

To the fullest extent the law allows, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if it was told they were possible. Our total liability for all claims relating to ContractorRise or these Terms is limited to the amount you paid us for the service in the 12 months before the event that gave rise to the claim. These limits do not apply where the law does not allow them, or to your payment obligations or your obligations under section 15.

15. Indemnity

You will defend ContractorRise and hold it harmless against claims by third parties, and pay resulting losses, costs and reasonable attorneys’ fees, arising from your Customer Data, your use of the service in breach of these Terms or the law, or your dealings with your own customers, including the estimates, contracts, invoices, calls, texts and emails you send them.

16. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute relating to these Terms or ContractorRise will be brought only in the state or federal courts located in Sacramento County, California, and both parties consent to those courts.

17. Changes to these Terms

We may update these Terms. We will post the new version here and change the “Last updated” date. If a change is material, we will tell you by email or in the service at least 30 days before it takes effect. If you keep using ContractorRise after that, the new Terms apply; if you do not agree, you can cancel before they take effect.

18. General

• These Terms, the Privacy Policy and any plan details you accept are the whole agreement between us about ContractorRise.
• You may not transfer these Terms without our consent, except as part of a merger or sale of your business. We may transfer them as part of a merger, acquisition or sale of our business.
• If any part of these Terms cannot be enforced, the rest stays in effect. Not enforcing a part is not a waiver.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• We may send notices to the email address on your account; you may send notices to info@contractorrise.app.
• The parties are independent contractors.

19. Contact us

Questions about these Terms: email info@contractorrise.app or write to US Construction & Remodeling Corp, 4424 Freeport Blvd, Ste 4, Sacramento, CA 95822.